Frequently Asked Questions
Is there a deposit due at the time of booking?
Yes. We require a 25% deposit to hold your reservation. This must be paid within 14 days of booking to keep your dates secured. The remaining balance is due 60 days prior to your arrival date.
What is your cancellation policy?
Guests may cancel up to 60 days prior to arrival for a full refund. Cancellations within 60 days are non-refundable; however, if we are able to rebook the dates, a refund will be issued for the nights rebooked. Please cancel as early as possible to give us the best chance of filling the dates.
Do you require a security deposit?
All rentals include a non-refundable damage waiver that provides coverage for accidental damage during your stay, with generous coverage limits. If anything happens, just let us know so we can take care of it promptly.
Are your rentals pet friendly?
Some homes do welcome pets. You can use the search filter to find pet-friendly options, or contact us and we’ll help you find the perfect spot.
What forms of payment do you accept?
We prefer payment by check or e-check. If it’s more convenient, we also accept credit cards. Please note a 3% convenience fee applies to card payments.
What’s included in the rental price? Are there any hidden fees?
All costs are clearly outlined in the rental pricing breakdown—there are no surprise fees after booking. Homes include essential amenities and linens, with a fully stocked inventory. Optional services you choose to add may incur additional charges.
Is travel insurance offered?
Yes. Travel insurance is available to help protect your trip from the unexpected, including certain cancellations or delays. Contact us if you’d like details or to add it to your reservation.
What time is check-in and check-out?
Check-in is at 4 PM and check-out is at 10 AM. If the home is ready earlier, we’ll let you know once cleaning and inspection are complete.
Can I request an early check-in or late check-out?
Yes—when scheduling allows. Please let us know in advance and we’ll do our best to accommodate.
Do you provide recommendations for local activities or dining?
Absolutely. Each home includes a welcome book with a curated guide to our favorite local spots. We’re also happy to share our concierge guide before your arrival so you can plan ahead. Reach out anytime for personalized suggestions.
What if I have an issue during my stay? Who do I contact?
You’ll have a dedicated rental manager from the moment you book. If you need anything before, during, or after your stay, just reach out—we’re local and here to help.
What are your rental policies?
We’re happy to provide a copy of our rental agreement, which outlines all terms and conditions. Contact us for details.